FREQUENTLY ASKED QUESTION
I FORGOT MY PASSWORD.
Go to login page and you will find Forgot Password? link. Click the link and follow the instructions
I AM FACING PROBLEM WITH DOWNLOAD FILE.
Hit the Support link and send us your issue, and leave the rest to us. We will try to reach out to your problem as early as possible.
I WANT TO UNSUBSCRIBE NEWSLETTER.
We know how hard it is to manage email box that’s why we always try to send most relevant one. Go to the bottom of email for the unsubscribe button.
ITEMS IN MY DOWNLOAD SECTION ARE MISSING OR NOT ACCESSIBLE.
Send an email to email@example.com with your order number and name.
I WANT TO APPLY FOR REFUND
We do offer refunds, if purchased item is different than the one described on our website or if there is any technical problem and we are unable to resolve it.
There will be no refund under following circumstances.
- You don’t have required expertise to use purchased item
- Your internet speed is not fast enough to download large files
- You purchased wrong item by mistake
- Change of mind
I WANT TO PRINT MOCKUPS.
Yes you can! Most of our mockups are made on 300dpi with different canvas sizes. But every mockup has different file properties. If you want to use mockups for printing please check mockup features before download.
WHERE CAN I FIND INFORMATION ABOUT LICENSE?
CAN I USE YOUR FREEBIES FOR PERSONAL OR COMMERCIAL PROJECTS?
WHAT IS YOUR PAYMENT GATEWAYS?
We use secure payment gateways provided by 2checkout. You can use MasterCard, Visa, PayPal, American Express, JCB and Diners Club.
CAN I LINK YOUR PRODUCTS ON MY WEBSITE?
Yes you may do, however you cannot redistribute or sell by providing direct link to download. You can find complete licence information HERE. We will be glade If you want to spread the word you can share our products by giving link to PIXPINE.COM.
WHERE DO YOU USE MY PERSONAL INFORMATION?
WHICH SOFTWARE DO I NEED TO WORK ON MOCKUPS?
You need Adobe Photoshop CC or above version to work on mockups.
HOW DO I USE MOCKUPS?
HOW CAN I GET UPDATES ABOUT PIXPINE?
CAN I HIRE YOU FOR FREELANCE PROJECTS?